FAQs

How do I shop on us.mlabbas.com?

Shopping with Mlabbas is easy and safe. Add the items you’d like to your cart then follow our simple checkout process. Once you order has been processed, you will receive an email confirmation.

 

How long will it take to get my order?

We usually mail out orders within 48 hours. Packages take 2-5 days to arrive. When the package is sent, we automatically send an order confirmation email. The email includes the tracking number which will allow you to track your package’s location.

 

Do you ship internationally?

Yes. Shipping rates are calculated during checkout. Customs costs may apply.

 

What will happen if I accidentally put the wrong shipping address?

Your item will be returned to our shipping facility. However, you will be required to cover the shipping cost.

 

I need to change something on my order? How can I do that?

If you need to change or cancel your order, please contact us at us@mlabbas.com right away. Once items are shipped, we are unable to make any changes.

 

What is your return policy?

We have a 14 day return/exchange policy. The product must meet certain criteria prior to be eligible for a return. Visit our Refund Policy page for more information.